How can we help?

Search

  • Submit a claim

    Submit a new insurance claim

  • Check on an existing claim

    Check the status of your current claims

  • General

    General

    Frequently asked questions and announcements

  • Policies and procedures

    Policies and procedures

    Policies and procedures from complaints to financial support

Promoted articles

  • Supporting Customers Experiencing Vulnerability Policy

    In June 2020, Insurance Services Holdings trading as Claim Services (ISH) created a policy to support customers exper...

  • Translation and Interpreting Services

    The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Immi...

  • Family and Domestic Violence Policy

    This policy is applicable to all Insurance Services Holdings trading as Claim Services (‘ISH’) customers affected by ...

  • Financial Hardship

    Financial hardship means situations where you may have difficulty in meeting your financial obligations. Insurance Se...

  • Complaints procedure for Lloyd’s policies

    Insurance Services Holdings trading as Claim Services "ISH" (ABN 36 612 629 295 | AFSL No. 491165) has detailed compl...

  • Complaints and Dispute Resolution Procedure for Non-Lloyd’s Policies

    Insurance Services Holdings trading as Claim Services Pty Ltd "ISH" (ABN 36 612 629 295 | AFSL No. 491165) has detail...